CONVENIENT FOR CUSTOMERS
People want a better idea of when to expect a technician so they can structure their day accordingly. The technician tracking portal lets customers relax and know exactly when to expect their work appointment.
Show customers where their technician is on their journey and their estimated time of arrival. Our real-time vehicle tracking feature is required to unlock this function of the technician profile portal.
INFORMATIVE TECHNICIAN PROFILE
The technician profile includes the technician's name, photo, and any industry credentials. This information lets your customers know who to expect and let in to their property.
- Customers receive technicians' location
- Live ETA updates as they drive
- Technician profile shared with customers
- Convenient Uber-style tracking portal
Give customers real-time travel updates
The technician profile portal works with our real-time vehicle tracking feature to put your engineers on the map. Customers see the technician’s route to their location and current ETA. By providing a responsive ETA, customers will know exactly when to expect their technician, so they can clean up, make the service area safe, or return to the property. In turn, this reduces no-access situations or hold-ups–creating a smoother experience for everyone.
Automatically share your technician's location
If enabled, the technician profile portal is automatically shared via text message when the technician taps “Travel” in their mobile app. Nobody likes to overshare, so as soon as the technician arrives or if they cancel the job for any reason, their location will immediately stop being shared with the customer. The technician profile updates accordingly to keep the customer up to date with their current status.
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Reassure customers with an engineer profile
Alongside the real-time location, the profile includes the technician’s name, photo, industry credentials, as well as the job number and description of the work they are completing. By providing your customers with this professional employee profile, they can be reassured exactly who to expect at their property. This helps build trust and in turn, can give your customer a positive experience with your services. If you do not use our vehicle tracking feature you can still send the profile without the technician’s location.
Uber-style portal improves customer satisfaction
If enabled, the technician profile portal is automatically shared via SMS text message when the technician taps “Travel” in their mobile app. Nobody likes to overshare, so as soon as the technician arrives or if they cancel the job for any reason, their location will immediately stop being shared with the customer. The technician tracking portal updates accordingly to keep the customer up to date with their current status.